Smart Governance or e-Governance is the process of utilizing modern technologies and ICT to create a collaborative, communication-based, transparent, and sustainable environment for the citizens and government. It is the integration of Information and Communication Technology (ICT) in all the processes, with the aim of enhancing government ability to address the needs of the general public.

Some of the Smart Governance measures initiated under the Smart City Initiative are:

1. Public Information/Grievance Redressal

2. Video Crime Monitoring/Safe City:

3. Citizens Engagement